Shipping Policy
Delivery information for your research orders
Last Updated: February 2026
1. Shipping Coverage
Bastet Biosciences ships to the United States only. We do not ship internationally at this time.
2. Shipping Methods & Estimated Delivery
We ship via USPS (United States Postal Service) and UPS. Estimated lead times (processing + transit):
| Carrier | Estimated Total Lead Time | Tracking |
|---|---|---|
| USPS (First Class / Priority) | 5-9 Business Days | Yes |
| UPS Ground | 5-7 Business Days | Yes |
3. Processing Time
Orders are processed within 2 business days (Monday-Friday). Our fulfillment cut-off time is 2:00 PM EST.
- Orders placed before 2:00 PM EST are processed the same day
- Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day
- You will receive an email with tracking information once your order ships
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination address
- Selected shipping method
Shipping rates are determined by the carrier and are not controlled by Bastet Biosciences. Rates are subject to change without notice.
5. Order Tracking
Once your order ships, you will receive an automated email with tracking information. You can track your package directly on the carrier's website (USPS.com or UPS.com).
6. Shipping Restrictions
- We ship to all 50 US states
- We do not ship to PO Boxes for UPS shipments
- We do not ship internationally
- All orders require a valid US shipping address
7. Delivery Issues
Package Not Received
If your tracking shows "Delivered" but you haven't received your package, please:
- Check with neighbors or building management
- Check all possible delivery locations around your property
- Wait 24-48 hours (packages sometimes show delivered early)
- Contact the carrier directly with your tracking number
- If still not found, contact us within 10 business days of the delivery date
Damaged Packages
If your package arrives damaged, please photograph the damage and contact us immediately. Do not discard the packaging material.
8. Contact Us
For shipping inquiries, please contact us at:
Response Time: Within 24-48 business hours